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Serco Sodexo Defence Services was a dedicated prime contractor to the Australian Defence Force. SSDS was a joint venture formed in 1993 between two global service support companies; Serco Group and Sodexo. The services provided included,

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  • General management services;

  • Accommodation Management;

  • Cleaning, Environmental Services;

  • Fire fighting Services, including Airfield and building services.

  • Grounds and Estate Management;

  • Hospitality and Catering;

  • Laundry and Dry Cleaning;

  • Pest and Vermin Control;

  • Petrol, Oils and Lubricants;

  • Ranges and Training Area management;

  • Recreational Services including Gyms and Pools;

  • Security Services;

  • Stores & Logistics services;

  • Transport Management 

  • Waste Management. 
     

in 2014 Serco Sodexo Defence Services lost all of their Garrison contracts with defence when a new national tender was let by the Australian Defence department. The joint venture was formally dissolved by Serco and Sodexo in 2015.


Position:      Regional General Manager, NSW

September 2008 - August 2014. (Redundancy to due services contract with ADF ending)
This position had accountability for the full financial (+$60m opex) and operational management of the NSW sixteen business units under two Australian Defence Force garrison support contracts. My area of operations covered eight major defence bases including;

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  • Holsworthy Military Area.

  • Richmond RAAF Base.

  • Glenbrook RAAF Base

  • Orchard Hills Military Area

  • Williamtown RAAF Base.

  • Singleton Military Area

  • HMAS Albatross (Nowra)

  • HMAS Creswell (Jervis Bay)

  • and remote units throughout regional NSW.
     

The NSW business had a large workforce (+1200) both blue and white collar spread over the sixteen operational areas. The prime responsibility of my position was to ensure the the profitable operation of these garrison contracts, while ensuring that all contractual deliverables were achieved in a safe and ethical manner. While delivering daily operations through my eight direct reports I was responsible for the strategic account management of these contracts with the Australian Defence department and supporting public service organisations. I had direct accountability for the Customer relationship not only at a national level but also local level. I dealt with senior public servants and the local Australian Defence Command on a daily basis. These contracts had a heavy compliance frame work with over 220 KPI's that required management and measurement on a monthly basis. In this position I was accountable to the SSDS CEO who was based in Brisbane.  I was also accountable for the regions WHS responsibilities, Industrial Relations climate, and overall staff engagement strategies.

Key Achievements:

  • Re-organisation of the NSW operation.

  • 129% increase in profitability.        

  • Re-built a solid customer relationship.

  • Stemmed large revenue leakages.   

  • 78% increase in KPI performance.

  • Management structure rationalisation.

  • 20% increase in Staff engagement measured by AON Hewitt.    

  • New Business revenues exceeding business expectations.      

  • 50% decrease in Lost Time Injuries with lowest cost per claim in SSDS.

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Typical Duties:

  • Management of 16 business units.  

  • Management of 8 senior direct reports.

  • Senior account management with ADF.

  • Cost minimisation strategies and LEAN principle implementation. 

  • Daily operations including new business development. 

  • Full P&L, balance sheet and budgetary responsibility (+$60m opex).

  • Contract interpretation and variation negotiations.        

  • Performance Management of over 220 KPI’s        

  • Staff engagement and WHS responsibilities 

Download a copy of My current Resume.

© 2018 by Paul Sparks. 

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